Performance Solutions · The Human Signal Version: August 2026

1. Who we are

The services described here are operated by:

Performance Solutions FZ-LLC VUPRO 196, Compass Building – Al Hulaila Al Hulaila Industrial Zone – FZ Ras Al Khaimah United Arab Emirates

Represented by: Tina Gerbec

Contact: [email protected]

Note: Performance Solutions is relocating to Cyprus. These details will be updated once the new registration is complete.

2. What these terms cover

These terms apply to the following Performance Solutions services:

The Signal Membership — a paid digital learning area on negotiation (sections 3 to 7)

Negotiation Review — a guided digital review of a completed negotiation (section 8)

Negotiation Navigator — a structured preparation, execution, and review tool (section 9)

Communication Calibration Session — an individually booked consulting session (section 17)

Sections 10 to 16 apply to all of them.

Some services are currently offered free of charge. These terms apply to free use in the same way as to paid use, except where a section says otherwise.

3. What the membership is

The Signal Membership is a paid digital learning area on negotiation. It contains structured topics: lessons, worksheets and documents, calibration cases, videos, and audio material. New topics are added on an ongoing basis.

Access is personal and not transferable. One membership, one person.

4. What the membership is not

The Signal Membership is deliberately not a social community.

There are no member profiles, no member directory, and no activity feed. Other members cannot see who you are, what you read, or what you answer. This protects your privacy: nobody meets clients, suppliers, or competitors here.

There is no algorithm. Nothing is ranked, recommended, or hidden based on your behavior. Every topic is open to every member.

No activity is required. Your access to the topics does not depend on participation, engagement, or activity of any kind.

5. Subscription and payment

The membership runs as a monthly or a yearly subscription, paid in advance. The yearly subscription is priced 10% below twelve monthly payments.

The current prices are shown on the order page at the time of purchase. Prices may change. Price changes are announced in advance and apply only from your next renewal. If you do not agree, you can cancel before the renewal takes effect.

6. Term and cancellation

The monthly subscription renews each month. You can cancel at any time, effective at the end of the current monthly period.

The yearly subscription renews each year. You can cancel at any time, effective at the end of the current yearly period.

No reason is needed. Cancellation works through your account settings or by email to [email protected].

7. Free and included access

We may invite selected people to the membership for a limited period at 0.00 €. Free access ends automatically at the end of the stated period. It never converts into a paid subscription unless you expressly order one.

Three months of membership are included in every Performance Solutions workshop and consulting engagement. This included access also ends automatically unless you choose to continue with a paid subscription.

8. Negotiation Review

What it is

Negotiation Review is a guided digital review of a negotiation you have already completed. It asks you what you prepared, then what actually happened, and produces a written report ending in three changes to carry into your next negotiation.

You evaluate. The tool provides the structure. It does not judge your negotiation, your decisions, or your moves.

Access

Access is by personal code, requested through our website. Codes are issued to one person, are valid for a limited period, and are not transferable. We may withdraw a code where these terms are not respected.

Currently free

Negotiation Review is currently provided free of charge. We may introduce a paid version in future. If we do, existing free access continues until its code expires and never converts into a paid subscription unless you expressly order one.

Your review is not stored

Your answers exist only in your browser while you use the tool. We do not store your negotiation.

Download your report before you close the page. The PDF is your only record. Once the session is gone from your browser, it cannot be recovered, and we cannot recover it for you.

Availability

Negotiation Review is provided as it is, without a guaranteed level of availability. We may change, interrupt, or discontinue it at any time.

9. Negotiation Navigator

[PLACEHOLDER: this section describes a service that is in development. Information will be updated.]

What it is

Negotiation Navigator is a structured tool that guides you through preparing, running, and reviewing a negotiation, step by step.

Accounts

Access requires a personal account. Accounts are issued to a named individual and are not transferable. Sharing login details is not permitted.

Where an organisation buys access for a team, each team member receives their own account.

Your preparation

The Navigator stores the preparation you create so you can return to it and so your reviews can be compared against it. You can export and delete your own material at any time.

Details of what is stored, where, and for how long are set out in our privacy policy: https://performancesolutions.pro/privacy-policy.

Your material stays yours

The preparation, analyses, and reports you create in the Navigator belong to you and are yours to use in your business. Our methodology, structure, and content do not become yours through use. See section 13.

10. How the AI works

Negotiation Review and Negotiation Navigator use artificial intelligence.

You are interacting with an AI system, not a person. This is stated in the tools themselves and applies throughout your use of them.

To generate your review or your analysis, what you write is sent securely to our AI provider, processed, and returned to you. Our provider does not use this data to train AI models and deletes it automatically within a short period. Processing is covered by a data processing agreement including the EU Standard Contractual Clauses. Our current providers are listed in our privacy policy: https://performancesolutions.pro/privacy-policy.

The tools do not observe you. They work only from what you type. They do not use your camera or microphone, they do not analyse your voice, your face, or your emotions, and they do not attempt to infer your emotional state.

AI output can be wrong. It may be incomplete, may misread what you wrote, or may present something uncertain with more confidence than it deserves. Treat every output as material for your own thinking. You remain the decision-maker, and you are responsible for what you do with it.

11. Information about other people and companies

When you use Negotiation Review or Negotiation Navigator, you will often enter information about other people and organisations: the counterparty, colleagues, named individuals and their roles or behaviour.

You decide what to enter, and you are responsible for it. Under data protection law you act as the controller for the personal data of others that you put into the tools. We process it only to produce your output.

Please:

enter only what you actually need for the negotiation

do not enter special categories of personal data (health, religion, political opinions, trade union membership, sexual orientation, and similar)

do not enter information you are not entitled to share, including confidential information belonging to your employer or a third party

consider using roles rather than names where a name is not necessary

12. Your answers and your data

Some membership topics invite you to submit written answers, for example your read of a calibration case. These answers are private. They are never visible to other members.

We may use answers in aggregated, anonymized form, for example "most reads missed the time pressure," never in a form that identifies you.

Personal data is handled according to our privacy policy: https://performancesolutions.pro/privacy-policy.

13. Our content and our methodology

All content we provide is protected and made available for your personal professional use.

This includes the lessons, worksheets, documents, videos, and audio material in the membership, and it also includes the Negotiation Navigator methodology: the step structure, the question sets, the review logic, the frameworks, the underlying instructions that drive the tools, and The Human Signal method.

The outputs generated for you — your reports, your preparation, your analyses — are yours to use in your business. The methodology that produced them remains ours.

Sharing login data, distributing, reselling, or republishing our content or methodology is not permitted.

14. Acceptable use

You agree not to:

share your access with anyone else

attempt to extract, copy, or reconstruct the instructions, prompts, or underlying structure of the tools

use the tools, or anything produced by them, to build or train a competing product or service

use automated means to access the tools at scale

misuse the tools for anything unlawful, or for any purpose other than preparing, running, or reviewing your own negotiations

We may suspend or withdraw access where this section is not respected.

15. Availability and changes

Our services grow and evolve. Topics, features, and tools may be added, updated, replaced, or discontinued.

For the membership, the membership as a whole remains available to you for the duration of your subscription.

For the digital tools, we do not guarantee uninterrupted availability. Where a change materially reduces what you have paid for, we will tell you in advance.

16. What we promise, and what we do not

We build our content and tools with care and ground them in evidence and professional practice.

They are educational and decision-support material. Results depend on how you apply them.

We do not guarantee specific negotiation outcomes. Nothing we provide is legal, financial, medical, or psychological advice.

17. Communication Calibration Session

The Communication Calibration is a separate, individually booked service: a 90-minute online session, including a short preparation questionnaire and a written summary (the Communication Map), delivered within 48 hours after the session.

The session fee is due at booking. The current price is shown on the booking page.

Sessions can be rescheduled or cancelled free of charge up to 48 hours before the appointment. In case of later cancellation or non-attendance, the session fee is retained.

The session is a structured consulting conversation. It is not medical, psychological, or legal advice, and no specific outcome is guaranteed.

All contents of the session and the preparation questionnaire are treated as confidential.

18. Withdrawal right and governing law

Consumer right of withdrawal (14 days, digital content exception, EU customers) and governing law and jurisdiction.